TRIALS BY MAIL:
We are pleased to have you try our clarinets. RMS clarinet and accessory trials are 7 days from the day you receive the package. Please schedule your trial period in consideration of your rehearsal and/or clarinet lesson schedule. In order to provide the best service to all of our customers, we maintain a strict trial policy of 7 days. For each day instruments are kept after the ending trial date, we charge a $50 rental fee. (Packages must be postmarked no later than the 8th day of the trial.)
Before shipping clarinets out on trial, we require a deposit of the price of the most expensive instrument (or accessory), plus the cost of shipping/insurance. RMS accepts major credit cards and personal checks as forms of payment. (When making a purchase, Georgia residents are also required to pay 8.9% tax on the price of the instrument.)
RMS charges a restocking fee of 1.5% per instrument only if no purchase is made. Accessory trials incur an $8 fee per clarinet accessory and $18 fee per bass clarinet accessory in the event of a non-purchase. We charge this fee to maintain the quality of the instruments and to keep them in top condition for future trials.
*All confirmed sales are final, so make your selection carefully.
Contact us after you decide on an instrument so that we can provide you with a return shipping label. We offer free return shipping if you make a purchase (We send you the UPS label).
If you do not make a purchase, we can still send you a UPS return label at our discounted rate. You may also choose to ship the package yourself, as long as you insure the package for the full value.
RMS requires shipment using either UPS or Fedex as carriers. If you want to take advantage of paying our lower shipping rate, then you must use UPS and contact us for a special label prior to shipping the clarinets back. Otherwise, you are free to use Fedex and cover the insurance/shipping costs yourself.
Our shipping address:
Rodriguez Musical Services
2566 Shallowford Rd NE, Suite 104
Atlanta, GA 30345
All confirmed sales are final, so make your selection carefully. Instruments out on trial after 20 days may not be returned, and are considered sold.
IN PERSON TRIALS:
If you are interested in purchasing a clarinet at our studio in Atlanta, contact us to make an appointment. Our studio trial fee is $50/hour and is waived with the purchase of an instrument. Studio trials are limited to 2 1/2 hours. RMS is not a clarinet showroom but rather a studio where we set up specific clarinets according to each trial appointment.
If needed, you are allowed to take up to two instruments out on trial after visiting. The trial period for these instruments is five days, and we require the deposit of the price of one instrument. In the event that you send everything back without making a purchase, the 1.5% re-stocking fee applies to the instruments you took out on trial (in addition to the initial studio trial fee.) Bear in mind that Georgia tax of 8.9% applies to these in-store purchases.
If you have any questions about the trial process, don’t hesitate to contact us!
firstname.lastname@example.org / 470-545-9803.
We are pleased to offer instrument financing through First Mutual Finance. You can find the online application here.